Returns & Exchanges

Due to the perishable nature of our gourmet saltwater taffy, we are unable to accept returns on food items unless they arrive damaged or incorrect. If you have any issues with your order, please contact our customer service team within 14 days of delivery for a resolution.

Return Process

• 1.
  Contact Support

  Reach out to our customer care team via email with your order number and a brief explanation of the issue with your taffy order.

• 2.
  Provide Documentation

  For items damaged during transit or incorrect shipments, please attach clear photos of the packaging and product to help us expedite your claim.

• 3.
  Review Process

  Our quality assurance team will review your request within 2-3 business days to determine eligibility for a replacement or store credit.

• 4.
  Resolution

  Once approved, we will process your replacement shipment or issue a refund to your original payment method, excluding shipping costs.